E-Procurement: Private and Public Sector

Course Description

This course takes an integrated approach to the management of e-procurement within the private and public sector and equips participants with tools, techniques and skills that will improve the effectiveness and efficiency of procurement in their work environment. The course provides a useful practical overview of e-procurement and supply chain management. It covers the regulatory and legal frameworks, institutional arrangements and procurement methods. The course links the dependence of procurement effectiveness on related public finance management performance, the assessment of public procurement performance, the use of information technologies, inventory and warehouse management, the role of the market, opportunities for corruption and the employment of preference programs to address social imbalances. It includes contract management and covers contract variations. The course also analyses the strategic nature, operating procedures, technologies, and implementation issues of e-procurement in the business environment.

  • Professionals involved in any procurement and supply chain management activities within the private and public sector, or planning a career in this field
  • Officials involved in public procurement and related areas who need to improve their understanding of public sector procurement
  • Any professional responsible for purchasing at a mid to senior level who seeks to further enhance their skills
  • Suppliers of goods and services to public entities

By the end of the course, participants will:

  • Understand supply chain management definitions, concepts and terms
  • Be able to identify various components of supply chain systems
  • Have acquired analytical skills to understand principles and fundamentals governing public procurement: regulatory and legal principles driving fairness, equity, transparency and accountability
  • Realise how efficiency and effectiveness can be achieved using suitable procurement methods
  • Appreciate the strategic nature of e-procurement and e-CRM
  • Understand the various business models such as organisation by function and organisation aligned to specific groups of customers, operating procedures, and technological standards in e-procurement and e-CRM
  • Identify major internet sources for carrying out e-procurement and e-CRM
  • Understand the e-procurement and e-CRM technologies such as data warehousing and data mining for carrying out market research, facilitating customer acquisition, and building customer loyalty
  • Have developed skills to engage in e-procurement and e-CRM implementation
  • Know public sector procurement regulatory environment and relevant applicable procedures
  • Conceptualising e-procurement
  • Need for e-procurement in both private and public sector
  • The need for e-government
  • Computerisation and e-government
  • E-procurement and identification of requirements, the tendering process, payment and contract management
  • Designing of an e-procurement system
  • Benefits of e-procurement
  • E-procurement scenario
  • Challenges of e-procurement
  • Strategic nature of e-procurement and e-CRM

o The internet

o B2B e-commerce, efficiencies, savings and leverage

o The changing role of procurement specialists

o Corporate CRM strategies

o Info-structure for e-CRM

  • Business models and operating procedures

o The buy-side one-to-many model

o E-catalogues, e-hubs

o Exchanges and marketplaces

o Auctions and reverse auctions

o Internet marketing and internet marketing strategy

o E-marketing mix

o Relationship marketing

o Customer metrics

o Customers experience and relationships

  • Technologies And Standards

o Electronic Data Interchange (EDI)

o Extensible Mark-up Language (XML)

o Application service providers

o Data mining, knowledge discovery and knowledge management

  • Implementation Issues

o Initial investment costs

o Systems integration and security

o Business process redesign

o Change management

o On-line service quality

o Customers satisfaction and loyalty

o Organisation learning

o Business-to-consumer (retailing) and business-to-business (inter-organisational) internet marketing

  • Ethical issues, fraud and codes of conduct

 

The training approach is highly interactive. It uses a mixture of presentations by the facilitator and by participant(s), group or individual exercises, use of case studies and role plays. These proven learning techniques enhance understanding and retention of covered issues.